Frequently Asked Questions

Where do you ship?

We serve supported addresses in the United States, Canada, and selected European countries. Enter your destination at checkout to confirm availability.

How can I track my order?

Tracking information is sent by email after dispatch. Multi-item orders may arrive in separate parcels.

How do I choose a size?

Use the product measurements and option selector on the product page. If you need help, email service@dawnwee.com before ordering.

Can I change or cancel an order?

Contact us as soon as possible. Changes or cancellations are not guaranteed after fulfillment begins.

How do I request a return?

Email customer support within the return period and wait for authorization before sending anything.